Frequently Asked Questions
General
What if my question isn’t answered below?
Please email info@usquadball.org if you have any additional questions.
Where is the event held?
Round Rock Multipurpose Complex
2001 N. Kenney Fort Blvd
Round Rock, TX 78665
Will the event still happens if it rains?
Yes, we play rain or shine, but games may be paused if there is a thunderstorm.
What can and cannot be brought into the venue?
The following is a list of site policies from Round Rock Multipurpose Complex:
No pets permitted at the facility
No outside food or beverages permitted. Players & refers are allowed to bring 1 water bottle.
No gum, no seeds, no tobacco at the facility.
No offensive language or gestures
Put trash in designated trash cans
This is a non-smoking facility, no e-cigarettes
Premises under video surveillance
In case of emergency, dial 911
Children must be supervised at all times
Rude, inappropriate & disrespectful language will not be tolerated and will result in facility ejection.
Are there water fountains and/or water available for purchase on-site?
Yes. Water will be available at each field and at all athletic trainer tents. There are also water fountains located around the facility.
Are there any hotel deals?
Yes! USQ has partnered with the top hotels in the Round Rock area to ensure your experience is as high quality at night as it is during the day. Discounted rates are around $150/night, and can be booked here.
Where is the lost and found on-site?
Lost and found will be located at the guest services tent.
How can I receive event updates?
Sign up for our email list here.
Will there be a livestream of the event?
Yes! We will be livestreaming on YouTube & Twitch.
Where can I find the event schedule?
The schedule is available through Quadball.One. It’s also linked under Plan Your Visit->Schedule.
Where can I find a map with pitch assignments?
The site map can be found here.
What kind of seating will be available?
Bleacher seating will be available on pitches 1 & 2. We encourage you to bring outdoor chairs for watching games on other pitches.
Will there be parking on site? Is it free?
Yes, and parking is free. Spectator parking location can be found on the map here.
Is there Wi-Fi on site?
No.
Are pets allowed into the facility?
Service animals are permitted at the facility, but pets are not allowed.
What are the rules of Quadball?
Check out our ‘How to Play Quadball’ video to learn more about the sport and the rules!
Food and Drink
What sort of food and drink will be available to purchase on site?
Saturday Food Trucks - Serving 10:30 AM-5 PM (Unless noted otherwise):
Smart Drinks Austin – Smoothies and Coffee
Taco Boss – Tacos, Quesadillas, Nachos
Top Taco (7 am – 10:30 am only) – Breakfast Tacos
JP Pancakes – Dessert Pancakes
Venue Concession Stand – Hot dogs & Nachos
Sunday Food Trucks - Serving 10:30 AM-5 PM (Unless noted otherwise):
Smart Drinks Austin – Smoothies and Coffee
Top Tacos – Tacos
Hill Country Kettle Korn – Popcorn
Venue Concession Stand – Hot dogs & Nachos
Will there be food available for different dietary restrictions?
Yes. Vegan and vegetarian food will be available with most vendors on-site.
Is alcohol available for purchase on site?
Alcohol will only be available in the VIP lounge - you can purchase VIP tickets here. VIP ticket upgrades will also be available on-site at the main ticketing entrance.
Tickets
Will tickets be sold on-site at the event?
Yes! However, for the best prices on tickets, we encourage you to purchase your tickets in advance.
Can I buy my ticket with cash or credit card?
We only are able to accept credit card or exact cash for on-site ticket purchases.
What does a VIP ticket get me?
VIP tickets allow for VIP lounge access, complimentary refreshments, balcony view of the championship pitch, private restrooms, a welcome gift, and more! You can grab your VIP ticket here.
Do I need to print my ticket?
You are welcome to print your ticket, or a digital ticket is also acceptable and can be scanned at the entrance.
What entrance(s) do I go to if I want to buy a ticket or get my purchased ticket scanned?
There are two ticketing areas on-site. The main ticket tent is near the main parking lot closest to pitches 1 & 2. The secondary ticket area is at the lower entrance. Both can be found on the map here. We encourage guests to use the main entrance as the lower entrance may close during periods of the day.
Do I have to bring my ticket to the event?
Yes, all ticket-holders must bring a copy of their ticket, either printed or using an e-ticket on your smartphone or tablet.
Does my child need a ticket?
Kids 5 and under do not need a ticket to attend. Children 6 and older are required to have a ticket.
What is the refund policy?
All ticket purchases are non-refundable.
What is the ticket transfer policy?
We allow ticket transfers up to 48 hours before the event. To transfer a ticket to someone else, email info@usquadball.org with your confirmation number, the order’s original name and email address, and the name and email address of the person you are transferring the order to.
I lost my ticket, what do I do?
Before the event, email info@usquadball.org and we will help you. On-site, go to the ticket booth at the main entrance. We will be able to look up your ticket purchase there.
Can I upgrade my pre-purchased ticket?
Yes, you can upgrade your day pass to a weekend pass or a day/weekend pass to a VIP pass on-site (subject to availability). You can request this when checking in at the event entrance.
Vendors and Merchandise
How do I sign up to vend?
Vendor sign-up is now closed.
What vendors will be on-site?
Merch/Informational Vendor in Merch Village - Open 10:30 AM-5 PM Daily
VC Ultimate (open starting at first game of the day and saying open until closer to last game of the day)
Round RockPride (limited hours each day)
Victoria Quidditch
Major League Quadball
Veterans for Equality
TX Dad Creations
GTG Outdoors
Guest Services will also be located in the Merch Village area near the main entrance of the facility and be open from tournament start to end both days.
Will vendors accept credit cards?
The USQ merchandise booth will accept credit cards. Other vendors may or may not accept credit cards.
How do I pre-order merch?
There is no merch pre-order for this event.
Press/Media
How do I request a press pass?
Please email press@usquadball.org or fill out this media request form here.
I am a photographer and want to take photos - do I need a press pass?
Yes, you need a press pass. Please fill out this media request form here.
Photo by: Dante Close